FAQ
Product information
All OGIER products are made with the highest level of craftmanship
and the best quality materials. The strong confidence we have in our Made in Italy manufacturing permits us to offer a lifetime guarantee for all products.
OGIER products are fully guaranteed against defects in materials and workmanship for the lifetime of the product.
If a product fails due to a manufacturing defect, we will repair the product free of charge or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
OGIER lifetime guarantee does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear.
For any damage not covered under the lifetime guarantee, OGIER may offer to repair the damage. If such an offer is made, it will be discussed with the client, prior to any repairs being made.
Yes, we guarantee all products sold on our website and in our stores are 100% authentic OGIER items.
Our sizing guide is available on every product page as well as a dedicated sizing app which will help you make the proper choice. If you’re unsure, contact us at online-store@ogier1948.com and we’ll help you find your best fit.
Care instructions are included on the garment tag and listed on each product page.
For best results, please follow these guidelines.
OGIER offers a Made to Measure service and would be happy to help you design a unique product. We are here to help make your dream a reality.
In addition, a selection of OGIER products can be personalized.
Starting November 1ST 2025, our stores will offer a dedicated personalization program.
The boutiques ambassadors will be happy to accompany you in your project.
OGIER is working on providing this service for online customers in the near future.
In the meantime, for any personalization or Made to Measure request, please contact us at online-store@ogier1948.com
Payments
You can shop on Ogier1948.com using the following payment methods:Â
- All major credit cards, including American Express, Mastercard, VISA, China Union Pay, Diners, Discover, JCB,.
- Selected mobile payment methods, including Apple Pay, Google Pay, PayPal.
Tax refunds are not available for online purchases on the ogier1948.com website.
Only items purchased in a OGIER boutique can be tax refunded.
Shipping & Delivery
You’ll receive an email with a tracking number once your order has shipped.
We ship internationally to most countries. Shipping options and costs are displayed at checkout.
We invite you to verify at checkout the delivery options available for your shipping address at the time of the order.
All the available delivery destinations can be selected at the check-out page.
Ogier1948.com does not ship orders to General Delivery and P.O. Boxes.
Switzerland:
Standard Delivery (2-4 business days): Free
Express Delivery (D+1
before 10 am if order is placed before 1pm on purchase Day): + CHF 20
Europe (except Switzerland):
Standard Delivery (4-5 business days): Free
Express Delivery (within 48h): + €50
United States & Canada:
Standard Delivery (2–4 business days): Free
Express Delivery (within 24h): + $100
South America & Middle East:
Standard Delivery (4-5 business days): + CHF 100
Express Delivery (within 48h): + CHF 200
Asia & Australia:
Standard Delivery (5-7 business days): + CHF 100
Express Delivery (within 48h): + CHF 300
International customers are responsible for any import duties, taxes, and customs fees levied by their country.
Orders & Account
Simply browse our collection on www.ogier1948.com, select the item and size, add it to your cart, and follow the checkout instructions. An order confirmation will be emailed to you once your purchase is complete.
If you need to modify or cancel your order, please contact our customer service team at online-store@ogier1948.com as soon as possible. Once the order is processed, changes may not be possible.
No, you can check out as a guest. Creating an account allows you to track your orders and manage your personal information.
Returns & Exchanges
We offer a 30-day return window from the date of delivery for unused, unworn, and unwashed items with original tags and packaging.
The original purchaser can arrange a free return of any full price item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows:
1. Login to your account at www.ogier1948.com. Choose the detail page for your order and mark the items you need to return. You will receive a Return Authorization Number.
2. Place all items for return in their original boxes and packaging, along with
the Return Authorization Number (see above).
3. Attach the UPS adhesive return label to the outside of the box.
4. Contact UPS to arrange the pick-up or leave the parcel at a designated drop-off location (www.ups.com).
The refund will be issued upon return acceptance, and you will receive a confirmation email.
To ensure the fastest service, we recommend returning the item for a refund and placing a new order for the desired product.
Return shipping costs are generally borne by OGIER . Refunds for international returns cover the purchase price of the product only (original shipping, customs, and duties are non-refundable).
Stores & Contact
To find the closest physical store from you, please visit our ‘boutiques’ section.
You can email us at online-store@ogier1948.com. Our customer service team will respond to your request as quickly as possible.
To keep up to date with all the OGIER news, you can subscribe to the newsletter directly on our website.
The OGIER newsletter will inform you about new collections, lookbooks to complete your style, OGIER events and exceptional offers.
If your question isn’t listed here, please reach out to us at online-store@ogier1948.com.
We are here to help.
